Shipping policy

You must inform us within one working day if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received in good condition.

You must make all necessary provisions to ensure that the delivery of the goods can take place and be accepted by you on the date and times specified. If you delay delivery or fail to take delivery on the date and time specified we will try to arrange for an alternative delivery date within 30 days of the failed delivery. If a delivery fails due to your fault then we have the right to cancel delivery of the item and charge re stocking charges or if a re-delivery can be arranged then these re-delivery costs shall be borne by you.

You must ensure that we can deliver the goods on the date and to the address detailed on the invoice. A valid signature will be required on collection or delivery. In the unlikely event that you have not received all the goods with in the stated delivery time you must notify us immediately. You must not install the items or schedule any installation until you have received all the goods and have checked that the goods are free from defects or missing parts.

Please check that your order is complete and free from damages or defects before acknowledging receipt – our delivery note will be attached to one of the products. If your order is incomplete please indicate this clearly on the carrier’s delivery note and sign only for the goods you have received. E.g. "Incomplete – 2 parcels only received” Damaged parcels should be refused and signed E.g. "1 parcel returned damaged in transit”

Please do not accept the delivery / parcels without checking and do not sign "not inspected” or "unchecked” etc as this will void any subsequent claim. We will only deliver your goods to the exterior of a ground floor location. You must make your own arrangements at your own risk to transport your goods to any other location. We will not unpack, remove packaging, install or provide an installation service for supply only goods.

Any dates or times given by Perton Group Ltd for delivery of goods is an estimate only. We shall not be liable to you if we do not deliver on or at a particular date or time.

If you fail to accept delivery of any goods when they are ready for delivery, or if we are unable to deliver the goods because you have not provided appropriate instructions, documents or consents, we shall be entitled to immediate full payment and the risk in the goods shall pass to you. You become liable for all related costs in storage of the materials until delivery can be made and also all costs in additional transport of the materials including labour to offload.

A suitable access road must be available for us to deliver the materials. If no such road is available we will deliver to the nearest safest point and the goods are to be transported to the site by you. Ownership of the goods shall not pass to you until we have received in full (in cleared funds) all sums due to us in respect of the goods and all other sums which are or become due to us from you on any account. Until ownership of the goods has passed to you, you shall hold the goods on a fiduciary basis as our bailee and store the goods (at no cost to us) in satisfactory condition and in such a way that they remain readily identifiable as our property and you shall tell us immediately where the goods are situated.

You grant to us and our agents an irrevocable license at any time to enter any premises (with and without vehicles) where the goods are or maybe stored in order to inspect them or, where your rights to possession has terminated, to recover them.