Your rights to return goods are protected under the Distance Selling Directive.
You are entitled to cancel your order and return the goods within 14 working days for a full refund, less delivery costs and restocking charges. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 14 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or mis-described.
Returned goods will be subject to a restocking charge. Some goods may not be a restockable item.
If any goods or services are found to be defective then we shall replace or provide a refund for the defective goods only. This is the full extent of our liability. Faulty / damaged goods must be received back to our registered address within 30 days from the date shown on the invoice. Goods must be reported to be faulty or damaged within 14 days, notification outside of these terms will be rejected and must be dealt with direct with the manufacturer.
Any goods returned should be in re-saleable condition.
All costs associated with returns shall be borne by you.
Liability If you have notified us of a problem with the goods supplied, in accordance with the terms and conditions set out above then we will provide any shortage, replace or repair any goods that are damaged or defective upon delivery. If we can not replace or repair the goods then we will provide a refund for the goods in question.
We will not pay any compensation other than the refund for the goods. We will also not pay for any compensation for losses relating to any business of yours, such as loss of profits.
Our goods supplied are intended for use in the UK only. We can not guarantee that the goods comply with the laws, regulations or standards outside of the United Kingdom.
Goods are supplied in accordance with the manufacturer’s specifications.
We reserve the right to cancel any order of goods that have an age restriction imposed and which we believe to have been order by a customer not conforming to the restrictions imposed.
Force Majeure We hold no responsibility for any delay or failure to deliver any product that is affected by an event or circumstance beyond our reasonable control.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforce-ability of the remainder.
